Terms of Service

Orbit AI (trading name of Orbit Marketing Ltd)

Effective Date: 27/07/2025

1. Agreement Overview

These Terms of Service ("Terms") govern your use of services provided by Orbit AI, a trading name of Orbit Marketing Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales.

By engaging our services, accessing our website, or entering into a service agreement, you ("Client", "you", or "your") agree to be bound by these Terms.

Company Details:

• Legal Name: Orbit Marketing Ltd (trading as Orbit AI)

• Registration: England and Wales Company Number 15580448

• Registered Office: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ

• Contact: launch@orbitmarketing.co.uk | +44 (0) 808 502 06603

2. Services Description

2.1 AI Marketing, Sales & Automation Services

We provide artificial intelligence-powered solutions, including:

• Marketing automation systems

• Sales process optimisation

• Lead generation and nurturing

• Customer relationship management (CRM) integration

• Data analysis and reporting

• Custom AI tool development

• Consultation and strategic planning

2.2 Service Delivery

• Services are delivered remotely unless otherwise agreed.

• Implementation timelines vary based on project scope.

• Ongoing support and maintenance as per service agreements

• Regular reporting and performance monitoring

3. Client Responsibilities

3.1 Information Provision

You agree to:

• Provide accurate and complete information about your business.

• Grant necessary access to systems and platforms

• Respond promptly to requests for feedback or approvals.

• Maintain confidentiality of login credentials and system access

3.2 Compliance Requirements

• Ensure your business practices comply with applicable laws.

• Obtain necessary permissions for data processing activities.

• Comply with platform terms of service (Google, Facebook, etc.)

• Maintain appropriate licenses for software integrations

3.3 Cooperation

• Participate in scheduled meetings and calls.

• Provide timely feedback on deliverables.

• Implement recommended changes within agreed timeframes.

• Notify us of any significant business changes affecting services

4. Payment Terms

4.1 Fees and Billing

• Service fees are as specified in your service agreement.

• Payment terms are typically 30 days from the invoice date.

• Late payments may incur charges of 1.5% per month.

• All fees are exclusive of VAT (added where applicable)

4.2 Payment Methods

• Bank transfer (preferred method)

• Credit/debit card payments

• Direct debit arrangements are available for ongoing services.

• Payment must be in GBP unless otherwise agreed

4.3 Refunds

• Refunds are governed by our separate Refund Policy.

• Work completed cannot be refunded.

• Refunds processed within 30 days of approval

5. Intellectual Property

5.1 Our Intellectual Property

We retain ownership of:

• Proprietary methodologies and processes

• Software tools and algorithms developed by us

• Templates, frameworks, and documentation

• Trade secrets and know-how

5.2 Client Intellectual Property

You retain ownership of:

• Your business data and information

• Content you provide for campaigns

• Your brand assets and materials

• Results generated from your data

5.3 Work Product

• Custom work created specifically for you becomes your property.

• We retain the right to use general methodologies and learnings.

• You receive full rights to campaigns and assets created for you.

• Source code for custom tools provided as agreed

6. Confidentiality

6.1 Mutual Confidentiality

Both parties agree to:

• Keep confidential information secure and private.

• Use confidential information only for service delivery.

• Do not disclose information to third parties without consent.

• Return or destroy confidential information upon request

6.2 Exceptions

Confidentiality obligations don't apply to information that:

• Is publicly available through no breach of these Terms

• Was known before disclosure

• Is independently developed

• Must be disclosed by law

7. Data Protection and Privacy

7.1 Data Processing

• We process personal data in accordance with UK GDPR.

• Detailed data processing terms in our Privacy Policy

• Data Processing Agreements available for B2B clients

• We implement appropriate security measures

7.2 Client Data

• You remain the data controller for your customer data.

• We act as a data processor when handling your data.

• You must have a lawful basis for data processing activities.

• We'll assist with data subject requests as required

8. Service Limitations and Disclaimers

8.1 Performance Disclaimers

• Results may vary based on industry, market conditions, and implementation.

• We don't guarantee specific outcomes or revenue increases.

• AI systems may have limitations and require ongoing optimisation.

• External platform changes may affect service performance

8.2 Technical Limitations

• Services depend on third-party platforms and integrations.

• Internet connectivity and system availability requirements

• We're not responsible for platform outages or policy changes.

• Backup and disaster recovery are subject to separate agreements

8.3 Professional Advice

• Our services don't constitute legal, financial, or regulatory advice.

• You should consult appropriate professionals for compliance matters.

• We don't provide tax advice or accounting services.

• Marketing activities must comply with relevant regulations

9. Limitation of Liability

9.1 Liability Cap

Our total liability for any claim is limited to:

• The amount paid by you in the 12 months preceding the claim, or

• £10,000, whichever is lower

9.2 Excluded Damages

We're not liable for:

• Indirect, consequential, or punitive damages

• Loss of profits, revenue, or business opportunities

• Data loss was not caused by our negligence.

• Third-party actions or platform changes

9.3 Exceptions

Liability limitations don't apply to:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breaches of confidentiality

• Matters that cannot be excluded by law

10. Termination

10.1 Termination Rights

Either party may terminate:

• For material breach with 30 days' written notice to cure

• For insolvency or bankruptcy

• Immediately for fraud or illegal activities

• As specified in individual service agreements

10.2 Termination Effects

Upon termination:

• Outstanding fees become immediately due.

• We'll provide work completed to date.

• Confidentiality obligations continue

• Access to systems and tools may be revoked

10.3 Survival

These sections survive termination:

• Payment obligations

• Intellectual property rights

• Confidentiality

• Limitation of liability

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

11.2 Dispute Process

Before legal action:

1. Direct negotiation between parties

2. Mediation through an agreed mediator

3. Arbitration if mediation fails

4. Court proceedings as a last resort

11.3 Costs

The losing party pays reasonable legal costs and expenses of the prevailing party.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between the parties.

12.2 Modifications

Changes must be in writing and signed by both parties. We may update these Terms with 30 days' notice.

12.3 Severability

If any provision is unenforceable, the remainder of these Terms remain in effect.

12.4 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control.

12.5 Assignment

You cannot assign these Terms without our written consent. We may assign to affiliates or successors.

13. Contact Information

Legal Notices: Orbit Marketing Ltd (trading as Orbit AI)
71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Company Number: +44 (0) 808 502 06603

Service Inquiries: Email: assistance@orbitmarketing.ai
Phone: +44 (0) 808 502 06603
Website: www.orbitmarketing.ai

Last Updated: 27/7/25

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.