Privacy Policy

Orbit AI (trading name of Orbit Marketing Ltd)

Last updated: 28/07/2025

1. Introduction

Orbit AI ("we", "our", or "us") is a trading name of Orbit Marketing Ltd, a company registered in England and Wales. We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with us.

2. Contact Information

Data Controller: Orbit Marketing Ltd (trading as Orbit AI)
Registered Office: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ.
Company Number: 15580448
Email: launch@orbitmarketing.co.uk
Phone: +44 (0) 808 502 06603.

Information We Collect

3.1 Information You Provide Directly

• Contact details (name, email address, phone number, company name)

• Business information and requirements

• Communications with us (emails, chat messages, support tickets)

• Payment and billing information

• Marketing preferences

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent, clicks)

• Technical information (IP address, browser type, device information)

• Cookies and similar tracking technologies

• Analytics data to improve our services

3.3 Information from Third Parties

• Social media platforms (when you connect or interact with us)

• Business directories and public sources

• Integration data from platforms you connect to our services

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Delivery

• Providing AI marketing, sales, and automation services

• Creating and managing your account

• Processing payments and billing

• Customer support and communication

4.2 Business Operations

• Improving our services and developing new features

• Conducting business analysis and reporting

• Compliance with legal obligations

• Protecting against fraud and security threats

4.3 Marketing (with your consent)

• Sending relevant marketing communications

• Personalizing content and offers

• Event invitations and industry updates

5. Legal Basis for Processing

We process your personal data based on:

• Contract performance - to provide our services

• Legitimate interests - to improve services and grow our business

• Consent - for marketing communications (which you can withdraw)

• Legal obligation - to comply with applicable laws

6. Data Sharing and Disclosure

We may share your information with:

6.1 Service Providers

• Cloud hosting and storage providers

• Payment processors

• Analytics and marketing platforms

• Technical support providers

6.2 Legal Requirements

• Regulatory authorities when legally required

• Law enforcement agencies

• Professional advisors (lawyers, accountants)

6.3 Business Transfers

• In connection with mergers, acquisitions, or asset sales

We ensure all third parties are bound by appropriate data protection agreements.

7. International Transfers

Some of our service providers may be located outside the UK/EEA. When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by the UK government

• Standard Contractual Clauses

• Other appropriate safeguards

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Client data: Duration of our business relationship plus 7 years for legal/tax purposes

• Marketing data: Until you unsubscribe or withdraw consent

• Website analytics: Up to 26 months

• Support communications: Up to 3 years

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Erase your data in certain circumstances

• Restrict processing in certain situations

• Data portability - receive your data in a structured format

• Object to processing based on legitimate interests

• Withdraw consent at any time (where applicable)

To exercise these rights, contact us at [email address].

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website performance

• Provide personalized content

• Enable social media features

You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

11. Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest

• Access controls and authentication

• Regular security assessments

• Staff training on data protection

• Incident response procedures

12. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If we become aware of such collection, we will delete the information promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. The "Last updated" date indicates when changes were made.

14. Complaints

If you have concerns about our data processing, you can:

1. Contact us directly at [email address]

2. File a complaint with the Information Commissioner's Office (ICO):

   • Website: ico.org.uk

   • Phone: 0303 123 1113

15. Contact Us

For privacy-related questions or to exercise your rights:

Email: data@orbitmarketing.ai
Post: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ.
Phone: +44 (0) 808 502 0660

This Privacy Policy is effective as of 28/7/2025 and applies to all users of Orbit AI services.